Terms and Conditions

1. Introduction

These Terms and Conditions apply to all bookings made with AgVenture Travel Pty Ltd (ABN 32 696 631 991).

In these Terms and Conditions:

  • AgVenture Travel Pty Ltd is referred to as "we/our/us/the company/AgVenture Travel"; and

  • the person(s) booking is/are “you/your/traveller”.

  • the travel services are referred to as “trip(s), adventure(s) or tour(s)”.

By paying a deposit and receiving written confirmation of your booking, you agree to be bound by these Terms and Conditions.

These Terms and Conditions form part of your booking contract together with your itinerary, invoice and any other booking documents provided by AgVenture Travel.

We may update or vary these Terms and Conditions any time before a booking request is made.

2. Booking and Deposit

A booking is confirmed only when:

  • a non-refundable deposit (as stated for the tour or on your invoice) is paid; and

  • written confirmation of booking and receipt of deposit has been issued by AgVenture Travel to you.

No booking will be confirmed or a place on a tour held for you until your deposit is received.

AgVenture Travel reserves the right to decline any booking at its discretion.

3. Payments

All prices are quoted in Australian Dollars (AUD) unless otherwise specified.

Final payment is due no later than 90 days prior to departure unless otherwise advised.

Bookings made within 90 days of departure require full payment at the time of booking.

Failure to make payments by the due date may result in cancellation of the booking and forfeiture of monies already paid.

4. Pricing, Currency & Transaction Details

Prices are in AUD unless otherwise stated.

Inclusions are as per the published itinerary/your invoice and may vary in the event that inclusions on your itinerary are no longer available. AgVenture Travel will endeavour to provide notice to you of any changes to your itinerary at the earliest opportunity.

Prices are based on exchange rates, supplier costs, taxes and fees applicable at the time of booking.

AgVenture Travel reserves the right to adjust tour prices before final payment to reflect significant increases in supplier costs, adjusted itinerary, taxes, fuel surcharges or adverse currency fluctuations.

Once final payment has been received by AgVenture Travel, no price increases will apply except where unforeseen local government taxes or charges are imposed after payment.

5. Inclusions and Exclusions

Tour inclusions and exclusions are detailed in the itinerary.

Unless specifically stated, tour prices do not include:

  • International/domestic airfares

  • Travel insurance

  • Accommodation upgrades

  • Passports, permits and visas

  • Vaccinations and medications

  • Personal expenses

  • Optional activities

  • Laundry, telephone or internet charges

  • Alcoholic beverages unless stated

6. Amendments by the Traveller

Requests for amendments to an itinerary or a tour must be made in writing.

Amendment requests are subject to availability and supplier approval.

Additional costs charged by suppliers and reasonable administration fees may apply.

Transfers to another departure date are treated as a cancellation and new booking.

7. Cancellation by the Traveller

All cancellation requests must be submitted by you to AgVenture Travel in writing.

The following cancellation fees apply:

  • Deposits are non-refundable;

  • Requests submitted between booking and 90 days prior to departure – nil cancellation fees;

  • Requests submitted between 90–61 days prior to departure: 50% of your total tour price; and

  • Requests submitted 60 days or less prior to departure: 100% of your total tour price.

No refunds will be provided for unused portions of a tour, including voluntary withdrawal, late arrival, early departure, missed activities or no-shows.

8. Cancellation by AgVenture Travel

AgVenture Travel reserves the right to cancel a tour due to operational, safety or other circumstances beyond our reasonable control.

Where a tour is cancelled by AgVenture Travel for reasons other than force majeure (see clause 9 below), travellers may choose either:

(a) a full refund of monies paid; or

(b) apply monies paid towards a comparable future tour where available.

AgVenture Travel is not responsible for consequential loss and costs you may suffer by reason of our cancellation of a tour, including without limitation: airfares, taxes, booking fees, accommodation, visas, vaccinations or personal expenses.

9. Force Majeure

AgVenture Travel will not be liable for any failure or delay in performing its obligations where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods, fires, earthquakes, and severe weather

  • War or civil unrest

  • Terrorism

  • Pandemics or epidemics

  • Government restrictions on travel, access to areas

  • Transport disruptions

  • Border closures

  • Industrial disputes and strikes

Where a force majeure event occurs AgVenture Travel will use all reasonable efforts to recover supplier payments but cannot guarantee refunds.

Any refunds will be limited to recoverable amounts received from suppliers less reasonable administration and operating costs.

10. Travel Insurance

Comprehensive travel insurance is mandatory.

Travel insurance must be purchased at the time of booking and remain valid for the entire duration of travel.

Insurance should include:

  • Medical expenses

  • Emergency evacuation

  • Repatriation

  • Cancellation and curtailment

  • Personal liability

  • Loss of baggage and personal effects

  • Optional Activities

Proof of travel insurance will be requested and failing to do so may result in cancellation of your trip without refund.

Travellers may be required to sign waivers from suppliers and local operators as a condition of participating in activities. AgVenture Travel will endeavour to provide these to you prior to commencement of the tour.

11. Health, Fitness and Special Requirements

Travellers must disclose any medical conditions, mobility limitations, dietary requirements or other special needs at the time of booking.

AgVenture Travel will endeavour to accommodate special requirements but cannot guarantee that all requests can be met.

Travellers must ensure they are medically fit to participate in the tour.

AgVenture Travel reserves the right to decline participation where a traveller's health condition or fitness may pose a risk to themselves or others.

12. Passports, Visas and Vaccinations

Travellers are responsible for obtaining and carrying valid passports, visas, permits and travel documents.

Passports must have at least six (6) months validity beyond the completion of travel. We may request a copy of your passport at time of booking.

Travellers are responsible for obtaining any recommended or required vaccinations and medications.

AgVenture Travel is not responsible for denied entry into any country.

13. Tour Itinerary

Tour itineraries are subject to change due to local conditions, weather, operational requirements, supplier availability or safety considerations.

AgVenture Travel reserves the right to adjust activities, sequence, guides, transport and accommodation and substitute with alternatives of a similar standard.

Such changes do not entitle travellers to compensation or refunds.

14. Traveller Conduct

Travellers must comply with local laws, customs and the reasonable directions of tour leaders.

AgVenture Travel reserves the right to remove any traveller from a tour whose behaviour is disruptive, dangerous, abusive, unlawful or negatively impacts the group experience.

No refund will be provided where a traveller is removed from a tour.

15. Optional Activities

Optional activities not included in the itinerary are undertaken at the traveller's own risk.

AgVenture Travel accepts no responsibility for services operated by independent third-party providers. Assistance by our tour guides does not create liability for us and AgVenture Travel expressly excludes any liability for any loss and harm suffered by you due to the actions or inactions of our tour guides.

16. Media and Marketing

You consent to photographs and video taken of you during the tour being used by AgVenture Travel for its promotional and marketing purposes.

Travellers who do not wish to be featured in promotional materials must notify AgVenture Travel in writing before departure.

17. Exclusion of Liability and Consumer Guarantees

Our services come with non-excludable guarantees under the Australian Consumer Law. Subject to those guarantees and to the maximum extent permitted by law:

  • We are not liable for loss, delay, injury, death or damage arising from acts/omissions of AgVenture Travel or its independent suppliers or events beyond our control.

  • For recreational services, liability is excluded and you voluntarily assume all risk for loss, harm and damage suffered by you when participating in any recreational activities on the tour.

  • AgVenture Travel is not liable to you for any loss of enjoyment (although we sincerely hope there will be nothing but enjoyment);

  • AgVenture Travel is not liable to you for any loss of personal belongings, baggage or valuables.

AgVenture Travel acts as an organiser and coordinator of travel services and does not own or operate airlines, hotels, lodges, transport providers, vehicles or other forms of transport or other suppliers.

Any demand or claim against AgVenture Travel must be made by you, in writing, within 30 days of the completion of the tour. AgVenture Travel will not be liable for any claim not notified within this period.

18. Privacy

AgVenture Travel collects and uses personal information for the purpose of arranging and operating tours.

You acknowledge and agree that your personal information may be shared with suppliers, accommodation providers, transport providers and authorities where required to deliver services in relation to the tour.

AgVenture Travel will handle personal information in accordance with Australian privacy laws.

19. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any dispute arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of New South Wales and any appeal courts therefrom.

20. Acceptance of Risk and Travel Advice

Travel may involve risks, including geographical, political, environmental, cultural, physical and health risks. By booking a tour, you accept these inherent risks and release us from any and all liability, to the extent permitted by law.

21. Acceptance

By paying a deposit for a tour, you acknowledge that you have read, understood and agree to these Terms and Conditions.